Shipping & Returns
Please provide us with a delivery address where deliveries can be made during normal business hours from Monday to Friday. A post office box address cannot be accepted.
Ensure clear delivery instructions are provided within the "Special Delivery Instructions" area of the checkout. Where possible please state “Authority To Leave” and our driver will leave the item out of sight should you not be home and he feels the item will be secure.
Many of the products on our website are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.
If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
In most cases we expect delivery to be completed within 10-21 days of placement of your order, depending on where you live.
To ensure that your items are delivered safely to your delivery address it is advisable to have someone there to be able to sign for the goods. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
The Décorstore will do everything possible to request that the logistic company contacts you in advance, but unfortunately we cannot be held responsible if they do not facilitate such a contact.
Receipt of Delivery:
Before signing as having received the products in good order please unpack and check the product/s for any faults or damages. If you have any concerns you must make the appropriate notes on the delivery cart note before signing it and ask the driver to initial your remarks. If possible, please take a photo of the fault or damage immediately following the delivery.
You must notify The Décorstore of any faulty or damaged goods within 48 hours of receipt of the goods by email firstname.lastname@example.org
Once we have received your advice of any faulty or damaged goods we will liaise directly with our Supplier/s to resolve the issue. Please refer to the Refunds & Returns Policy section for more information.
The Décorstore will arrange delivery on your behalf. Transit insurance will be taken out by The Décorstore and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process.
RETURNS & REFUNDS
NB: APPLIES WITHIN 24 HOURS OF RECEIVING GOODS.
- Please unpack all goods and inspect for any damage.
- If damage has occurred please email The Décorstore at email@example.com with a detailed account of what damage has occurred and include photos. Please note if the packaging was damaged when it arrived.
- Please retain all packaging so that the item can be collected in the original packaging.
In addition to photographic evidence please provide the following in your email:
- A Description of the item
- A detailed description of damage or fault with the item/s
- First and Last name
- Email address
- Street Address
- Order number
Following this procedure will ensure a speedy resolution to the matter.
Please note that The Décorstore will not accept returns/refunds due to change of mind / buyer’s remorse. All purchases are final so please choose carefully.